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Can I return or exchange an item?
If you are not completely satisfied with your purchase or gift
for any reason, please return it within 30 days.
Special orders, corporate orders, sale items, free gifts,
discounted or discontinued items, may not be returned or
exchanged.
The following policies apply to all returns:
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Returns must include the original packing/return slip which
was enclosed with your original shipment and/or backordered
shipment
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Items must be returned in their original condition.
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CD's, DVD's and other media may not be opened.
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Returns received 31-45 days will access a 25% restocking
fee.
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Returns received more than 45 days after the original
shipment will not be honored.
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Original shipping costs and return shipping costs will not
be credited.
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Special offers (including but not limited to free shipping;
order discounts, etc...) may be subject to reduction by a
return or exchange. Please see the offer for details.
An email confirmation is provided upon receipt of your return or
exchange.
Return requests will be provided a gift card in the amount of
the returned merchandise (less shipping and handling). This
gift card will be valid for 60 days from date of issuance.
Refunds to credit cards are not provided.
If you receive an item that is damaged, please email customer
service within 3 days from delivery of the package. If we are
not contacted within 3 days from date of delivery, we will be
unable to process a replacement.
How do I return an item?
To
return an item by mail, please follow the instructions included in the
shipping package:
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Complete the
Return section of your packing slip that accompanied your
merchandise. In the appropriate box on the Return Form, indicate the
reason for the return and the action to be taken, such as exchange
or credit. Place the Return Form in the box with your return
merchandise.
-
Use the shipping
carrier most convenient for you, and send the package to the address
listed on your packing/return slip, where your return will be
processed according to your instructions.
Please be sure to send your return via a pre-paid, insured, traceable
method for your protection. We can not be responsible for shipments
sent to us.
You
will receive an email notification upon receipt of your return.
How long do I have to return an item?
Please send your return within 30 days. Returns received thereafter
will incur a 25% restocking fee. Returns received more than 45 days
after receipt, will not be accepted and returned.
Will I be reimbursed my shipping costs?
Original shipping costs or costs to return and/or exchange an item are
not refundable. However, additional shipping costs will not be incurred
for an exchanged item if you are exchanging for an item of the same
dollar amount. If the exchange item is a different dollar amount and
falls within a higher shipping rate in accordance with our shipping rate
chart, the difference will be charged.
Exchange shipments to destinations outside of the Continental US
(Hawaii, Puerto Rico, Alaska, US Territories, APO or FPO) will be
charged the costs for shipment of the exchanged item. |
